Article 1 – Delivery Area

Mondaro currently delivers throughout Switzerland.

Article 2 – Delivery Times

Average delivery times within Switzerland are between 7 and 15 business days, including up to 1 business day for order processing.

Some items may require a longer delivery period, which will be indicated on the relevant product page.

Mondaro shall not be held responsible for delays caused by force majeure, carrier logistics issues, customs delays, strikes, or other exceptional circumstances.

Article 3 – Shipping Costs

Shipping is completely free, regardless of the order amount or shipping method selected.

No additional shipping fees will be charged to the customer.

Article 4 – Order Tracking

Each shipped order is assigned a tracking number, which is sent to the customer by email.

Mondaro cannot be held responsible for delivery issues resulting from an incorrect shipping address provided by the customer.

Article 5 – Parcel Receipt

Upon delivery, the customer is responsible for checking the condition of the package.

In the event of visible damage, the customer must notify both the carrier and Mondaro within 48 hours and provide supporting photographs.

Article 6 – Lost or Stolen Parcels

If an order is not received without justification, Mondaro will initiate an investigation with the carrier.

If the parcel is confirmed lost, a replacement or full refund will be provided.

Article 7 – Defective Products

If the received item has a manufacturing defect, the customer is entitled to a replacement.

After verification of the defect (through photographs or return of the product if necessary), Mondaro will send a replacement item free of charge or offer an equivalent solution.

Article 8 – Force Majeure

Neither party shall be held liable for any delay or failure to perform resulting from a force majeure event, including but not limited to war, pandemic, natural disaster, government restrictions, or other unforeseen circumstances beyond reasonable control.

RETURN POLICY

Article 1 – Right of Return

Mondaro offers a 14-day return period from the date of delivery.

Returned products must be in their original condition, unused, and complete.

Article 2 – Return Procedure

1. Send a return request to contact@mondaro.ch and include your order number.
2. Wait for the return instructions.
3. Once the returned item has been received and inspected, a refund will be issued within 10 business days in the form of a gift card.

Returns must be sent to:

Mondaro
Rue du Lac 25E
1020 Renens
Switzerland

Return shipping costs are the responsibility of the customer.

Article 3 – Exceptions

For hygiene and food safety reasons, opened cosmetic products, opened haircare products, masks, frying pans, and kitchen utensils cannot be returned.

Article 4 – Liability

Mondaro shall not be held liable for any loss or damage occurring during the return shipping process.